Refund policy


  1. The user is responsible for checking the products immediately upon receipt.

  2. Canceling a purchase and/or returns will be allowed pursuant to the Website's Terms of Use and the applicable laws of the State of Israel.

  3. The return or exchange of a product will be possible within 14 days from the date of receipt of the product, provided that the product is sealed, is in its original packaging, and has not been used, as detailed in these Terms of Use. Opening the packaging or the product, touching the product or applying the product in any way, is considered as using the product, and in such cases, an exchange or cancellation of the purchase will not be possible.

  4. In accordance with the provisions of the law, the user is entitled to cancel a transaction within 14 days from the date of the order confirmation or the date of receipt of the product, whichever is later. Subject to the provisions of the law and these Terms of Use, the Company will refund the user, while deducting 5% of the product's price or 100 NIS, whichever is lower, within 14 days of receiving the cancellation notice. According to the law, certain types of goods, such as perishable goods, cannot be returned or canceled.

  5. In accordance with the provisions of the law and these Terms of Use, the user is entitled to cancel a transaction within 14 days from the date of the order confirmation or the date of receipt of the product, whichever is later, due to a defect or incompatibility in the product or due to the failure to  deliver the product by the set date. The Company will issue a refund to the user, without cancellation fees, within 14 days of receiving the cancellation notice.

  6. If the user is entitled to an exchange and/or cancellation according to the provisions of the law and these Terms of Use, the user may submit a cancellation notice within the timeframes specified above, by email: support@livelle.com.

  7. Returning products for a refund or an exchange shall be carried out in one of the following ways:

  1. For returns for an exchange – after contacting us, we will coordinate a new shipment with the shipping company, which will deliver the new product and collect the returned product, subject to payment of a shipping fee by the customer.

  2. For returns for a refund: the product could be physically returned by the customer to the address provided by our customer service, or choose a return delivery pickup subject to payment of a shipping fee.