Shipping policy

  1. The shipping service is provided by a third party ("Shipping Company") which is not under the control of the Company and is not the Company's responsibility. Therefore, the Company will not be liable for any damage caused by any entity providing the shipping service as detailed below, including damage resulting from negligence.

  2. In addition, the Company will not be responsible for any malfunction in the service and/or the Website and/or delay or postponement in delivery and/or non-delivery caused by force majeure and/or events beyond the Company's control, including strikes, shutdowns, computer failures, phone system failures or other communication systems, war, military operations, acts of terrorism, emergency situations, natural disasters, pandemics (including the spread of the coronavirus) or any other reason outside the Company’s control ("Force Majeure").

  3. Shipping fees and the total price of the products will be displayed on the checkout page during the order process. 

  4. The Company reserves the right to change the shipping fees and/or exempt from the shipping fee from time to time, without prior notice and without the user having any claims against it, all at its sole discretion.
  5. It is clarified that if taxes apply to shipping, including but not limited to, import taxes or customs duties, the user will bear the costs without having any claims against the Company regarding this.

  6. The Company will ensure the delivery of each product purchased by the user on the Website to the address in Israel provided by the user during the order and purchase process. The Company will work to deliver the products pursuant to the delivery terms stated on the product's checkout page. The Company commits to deliver only products that have been fully paid for via credit card as detailed below.
  7. If the credit card company’s approval is received after 12:00 PM, the order will be considered as if it was placed on the next business day.

  8. There may be delays due to the security situation.

  9. Changing the address may result in a delay of two business days in the delivery.

  10. The delivery time stated on the checkout page refers to business days counted from the day of the order, which is the day the customer’s credit card transaction is approved (Sunday to Thursday, excluding Fridays, Saturdays, holiday eves, and holidays, by prior coordination between 8:00 AM and 8:00 PM). The Company will do its best to advance the delivery date and/or adjust it to the customer’s needs, subject to the shipping company's policy.

  11. It is clarified that if the customer cannot be located by the courier despite prior coordination, the product will not be delivered to the customer, and the customer will need to coordinate an alternative delivery time with customer service. If the customer arranges an additional delivery date, they will be charged a second shipping fee in addition to the initial shipping fee, despite the fact that the products were not delivered to them.

  12. Pursuant to the couriers policy and discretion, the customer may be permitted to authorize the courier to leave the products at a location where the customer is not present (including, but not limited to, at the customer’s doorstep, at a business address, and/or with a representative). However, it should be clarified that if the customer agrees to this, the customer agrees that in the event of loss and/or theft and/or damage and/or discrepancies in the order, the Company is not be responsible, and the customer will have no claims against the Company in this regard.